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OnWineTime.com - Glassware, Wine Glasses, Decanters, Wine Racks, Barware & Stemware.
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Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Order request with OnWineTime.com In stock items are usually shipped same or next business day, and delivery within the continental United States usually occurs within 7 business days (depending where you are located).

If we do not have the item in our warehouse, we will ask our supplier(s) to drop ship the item(s) and this may take an additional 1-5 business days. If an item is out of stock at our warehouse and our supplier's warehouse, you will be notified within 1 business day either via e-mail or phone call.

Within 30 minutes, you will receive an email confirmation to the e-mail address you specified on the order request. Please note that your credit card statement will have OTW. Inc listed as the vendor for the charge, and we will charge your card within 24 hours prior shipping your order.

RETURNS:
- Most items purchased from OWT Inc. can be returned in new and unused condition within 30 days for a refund of the purchase price less the cost of shipping; you may check the SHIPPING DEDUCTION TABLE. (If your item came with a free gift, the gift must also be returned in new, unused condition to receive a full refund). All fully automatic espresso machines are subject to manufacturer's policies, to return them please contact us at info@onwinetime.com.

- We don't accept returns for used items unless item is defective.

- Shipping charges are not refundable under any circumstance.  Items shipped under the FREE SHIPPING service, being returned will be charged the ACTUAL cost of the free shipping.

- Kitchen Carts, Food and Wine Cellars are not returnable under any condition. If a Kitchen Cart is defective; it will be exchanged not returned.

- Please email info@onwinetime.com to get a RA# (return authorization number); once you have it, you can proceed to return the item.

- We will apply a shipping charge deduction to all refunds; you can find it by clicking here: SHIPPING DEDUCTION TABLE

To increase your customer satisfaction, most household and commercial equipment is tested either in the country of manufacture, the importer's location, and/or at one of locations. Please call us toll-free 1-866-670-8786, or e-mail us at info@onwinetime.com to determine if the problem is operator error or an actual problem.

Household equipment (exclusion items listed below) which arrive defective or become defective due to manufacturer's defect within 5 calendar days of the invoice date will either be replaced or a replacement part will be shipped UPS Ground or USPS by either OWT Inc. or the manufacturer at the sole discretion of OWT Inc. or the manufacturer. After the 5 calendar day limitation, customer agrees to be responsible for all shipping charges to the manufacturer's warranty center and agrees to have all defects covered under warranty.

Customer is responsible for all shipping charges if the replacement remedy presented by OWT, Inc or the manufacturer is not desired by the customer. If an item is returned and not found to be defective, all shipping charges to and from the customer's ship to address will be deducted from the credit owed to the customer. The determination of the defect can only be determined by OWT Inc. with or without support of the manufacturer. The determination of the replacement depends upon the extent and magnitude of the defect. All defects on household equipment occurring after 5 calendar days of the invoice date will be covered under the respective warranty of the manufacturer or representative thereof.

This policy does not cover defects caused by user error or negligence, including, but not limited to not reading the owner's manual or instructions included with the purchased item. Home coffee roasters, semi-commercial equipment, and commercial equipment are not covered by this policy. Home coffee roasters, semi-commercial equipment, and commercial equipment are covered by the respective manufacturer's warranty or installer. Adjustments are not considered defects. Temperature and/or adjustments on espresso machines are not considered defects when within the respectable range set forth by the manufacturer or OWT Inc..

Warranty coverage is only in effect for merchandise that is utilized within the boundaries of the continental United States. Customers outside the continental United States requesting warranty coverage are responsible for all shipping costs to and from the customer's location to the manufacturer's respective warranty center for the entire warranty period.

Exclusions to Extended limited warranty applicable to specific products as noted with an extended warranty. The following exclusions apply to the product during extended warranty period:

  1. Customers invoice which does not state " Limited 12 month warranty" for the appropriate line item on the original distributor invoice,
  2. Expendable items and items whose damage occurs as a result of failure to follow instructions that come with the product,
  3. Problems related to water damage, poor water quality, and scaling,
  4. Products for which the applicable serial number has been removed or altered,
  5. Any product that has been damaged or rendered defective as a result of accident, abuse, misuse, lack of reasonable and necessary maintenance/cleaning, neglect, faulty installation, mishandling, damage during shipment, line power surge or any external causes,
  6. Operation of product outside the parameters stated in the user documentation that shipped with product,
  7. Usage of parts not manufactured by original manufacturer,
  8. Modification or service by anyone other than our authorized distributor or an authorized warranty provider,
  9. Any acts of God, such as lightening, flood, or fire,
  10. The cost of installations or routine maintenance items, such as gaskets, o-rings, grinding burrs, and other normal wear and tear items,
  11. Usage of product in a commercial environment,
  12. Extended warranty period is not transferable,
  13. Shipping costs to ship product back and forth to authorized warranty center provided,
  14. On-site labor or labor at a facility other than 1st-line Equipment, and/or
  15. Expedited shipping cost of parts to customer for self-repair

- If your order has been damaged on transit, it must be reported within 5-days after you have received it. Please either email to or call to the following number: 1-866-670-8786. We will gladly replace the item.

- If the item arrived damaged, don't use it, report it within 5-business days after you have received it.

- Expedite shipping charges will not be refunded under any condition.

DEFECTIVE ITEMS:
- WE DON'T WARRANT ANY DAMAGE OR NON-WORKING ITEMS SHIPPED TO AK, PR, HI and any INTERNATIONAL LOCATION

- All of our products have a full manufacturers warranty solely in the continental United States . After 30-days of receiving the item -counting from the date the shipper carrier has left the merchandise at shipping destination; warranty issues must be dealt directly with the manufacturer. Allocation of shipping and handling charges lies with the discretion of the manufacturer with which the warranty is held

- If an item is defective within 30-days after you have received your order; please either email to info@onwinetime.com or call to the following number: 1- 866-670-8786. We or the manufacturer will replace the unit and pick up the defective product Instructions to Return/Exchange a product:

- All food is not returnable under any condition.

- All returns must be double boxed -original box + shipping box + protecting material (such as peanuts)-

- Most items purchased from OnWineTime.com can be returned in new and unused condition within 30 days for a refund of the purchase price less the cost of shipping; you may check the SHIPPING DEDUCTION TABLE. (If your item came with a free gift, the gift must also be returned in new, unused condition to receive a full refund). All fully automatic espresso machines are subject to manufacturer's policies, to return them please contact us at: info@onwinetime.com. Shipping charges will not be refunded under any condition.

- We don't accept returns for used items unless item is defective.

- Shipping charges are not refundable under any circumstances

- Kitchen Carts and Food are not returnable under any condition. If a Kitchen Cart is defective; it will be exchanged not returned

- We will apply a shipping charge deduction to all refunds; you can find it by clicking here: SHIPPING DEDUCTION TABLE

- Allow 2 to 3 weeks before inquiring about return credits. We can not respond to inquiries before that time and by using our site you agree not to dispute the charges for returned items until 8 weeks after receipt by us. We need to inspect every return carefully.

- No credit will be given for items returned after 30 days or not in the received condition with all packing material included. If you refuse your order, you will be charged shipping and a 15% restocking fee

- Returning a product without its original box will result in no possible refund.

- Returning an used product will result in no possible refund.

- If you received a GIFT with your purchase you MUST return it in the same condition you received it; failure to this claim, will result in no possible refund.

SPECIAL CONDITIONS TO RETURN AN ESPRESSO MACHINE
- Follow all steps described above and the following instructions

- In case you are returning an espresso machine; please pack all original packaging, warranty card instruction booklets, paperwork, etc. Please clean the machine and making sure it is free of water before shipping. Extract water through the steaming wand and brew group. Any water left in the machine can freeze causing extensive damage. (You are responsible for making sure this is done properly and will be charged if the machine is damaged).

- If you return a fully automatic espresso machine; you are subject to manufacturer's restocking fee. To return fully automatic espresso machines please contact us at: info@onwinetime.com.

Warranty and Defective Equipment ( Espresso Machines)
This policy only covers orders and shipments within the boundaries of the continental United States. This policy does not cover domestic shipments to Alaska, Hawaii, or Puerto Rico; international shipments; APO/FPO shipments; shipments made within the continental United States and brought/shipped outside the United States by the customer or one of his/her agents; or shipments made outside the continental United States. Shipments damaged in transit are not covered by this policy.

To increase your customer satisfaction, most household and commercial equipment is tested either in the country of manufacture, the importer's location, and/or at one of locations. Please call us toll-free 1-866-670-8786, or e-mail us at info@onwinetime.com to determine if the problem is operator error or an actual problem.

Household equipment (exclusion items listed below) which arrive defective or become defective due to manufacturer's defect within 5 calendar days of the invoice date will either be replaced or a replacement part will be shipped UPS Ground or USPS by either OWT Inc. or the manufacturer at the sole discretion of OWT Inc. or the manufacturer. After the 5 calendar day limitation, customer agrees to be responsible for all shipping charges to the manufacturer's warranty center and agrees to have all defects covered under warranty.

Customer is responsible for all shipping charges if the replacement remedy presented by OWT, Inc or the manufacturer is not desired by the customer. If an item is returned and not found to be defective, all shipping charges to and from the customer's ship to address will be deducted from the credit owed to the customer. The determination of the defect can only be determined by OWT Inc. with or without support of the manufacturer. The determination of the replacement depends upon the extent and magnitude of the defect. All defects on household equipment occurring after 5 calendar days of the invoice date will be covered under the respective warranty of the manufacturer or representative thereof.

This policy does not cover defects caused by user error or negligence, including, but not limited to not reading the owner's manual or instructions included with the purchased item. Home coffee roasters, semi-commercial equipment, and commercial equipment are not covered by this policy. Home coffee roasters, semi-commercial equipment, and commercial equipment are covered by the respective manufacturer's warranty or installer. Adjustments are not considered defects. Temperature and/or adjustments on espresso machines are not considered defects when within the respectable range set forth by the manufacturer or OWT Inc..

Warranty coverage is only in effect for merchandise that is utilized within the boundaries of the continental United States. Customers outside the continental United States requesting warranty coverage are responsible for all shipping costs to and from the customer's location to the manufacturer's respective warranty center for the entire warranty period.

Exclusions to Extended limited warranty applicable to specific products on our web site.

Exclusions to Extended limited warranty applicable to specific products as noted with an extended warranty. The following exclusions apply to the product during extended warranty period: 1. Customers invoice which does not state " Limited 12 month warranty" for the appropriate line item on the original distributor invoice, 2. Expendable items and items whose damage occurs as a result of failure to follow instructions that come with the product, 3. Problems related to water damage, poor water quality, and scaling, 4. Products for which the applicable serial number has been removed or altered, 5. Any product that has been damaged or rendered defective as a result of accident, abuse, misuse, lack of reasonable and necessary maintenance/cleaning, neglect, faulty installation, mishandling, damage during shipment, line power surge or any external causes, 6. Operation of product outside the parameters stated in the user documentation that shipped with product, 7. Usage of parts not manufactured by original manufacturer, 8. Modification or service by anyone other than our authorized distributor or an authorized warranty provider, 9. Any acts of God, such as lightening, flood, or fire, 10. The cost of installations or routine maintenance items, such as gaskets, o-rings, grinding burrs, and other normal wear and tear items, 11. Usage of product in a commercial environment, 12. Extended warranty period is not transferable, 13. Shipping costs to ship product back and forth to authorized warranty center provided, 14. On-site labor or labor at a facility other than 1st-line Equipment, and/or 15. Expedited shipping cost of parts to customer for self-repair

Shipping Information:
Domestic (United States) and Canadian orders are accepted, processed, and shipped via FedEx Ground, Federal Express, or United Parcel Service (UPS) at the sole discretion of OWT Inc.. All orders are shipped insured with the carrier. OWT Inc. will not be responsible for extra shipping charges sometimes imposed by trucking or LTL freight companies included, but not limited to inside delivery and lift gate services. OWT Inc., its staff, or representatives do not guarantee shipment and/or delivery dates. OWT Inc. does not refund shipping charges for paid expedited shipping services (i.e. Next Day Air) not delivered on time unless refunded by the specified carrier. We do ship to APO's/FPO's via USPS.

"UPS Ground Shipping Included", "Free Shipping" & "Delivery Included" Offers

Offers for "UPS GROUND SHIPPING INCLUDED" or"FREE SHIPPING" or "DELIVERY INCLUDED" in the purchase price of the merchandise are restricted to delivery only within the boundaries of the 48 continental United States at the sole discretion of OWT Inc.. Shipping cost is additional to Hawaii, Puerto Rico, Alaska, and Canada. Shipping costs in offers with ""FREE SHIPPING" or "SHIPPING INCLUDED" or "DELIVERY INCLUDED" are non-refundable and will be deducted from from any credits when merchandise is returned under our limited return policy.

Saturday delivery is available in the majority of U.S. cities with FedEx Priority Overnight® and FedEx 2Day® services. FedEx Priority Overnight shipments picked up on Friday can be scheduled for Saturday delivery by 1:30 p.m. FedEx 2Day shipments picked up on Thursday can be scheduled for Saturday delivery by 4:30 p.m. (5 p.m. in Alaska). Call 1.800.GoFedEx 1.800.463.3339 to determine the service area for your destination. We also offer Saturday delivery in most areas of the U.S. with FedEx SameDay® service, depending upon flight availability.

A special handling fee applies for Saturday delivery.

Shipment of Incorrect Merchandise
All shipments out of all o OWT Inc. warehouses are quality control checked by the order picker and order packer. In the event that an incorrect item was shipped or entered in a phone order, OWT Inc. will issue a call tag pick up as long as the item has not been opened and has not been used. In the event that the incorrect item was used by the customer, the customer is responsible for the shipping charges (both ways) of the item within the guidelines of the return policy. If the customer decides to keep the incorrect item (used or not used), an adjustment to the charge will be assessed upon satisfactory verification by OWT Inc.

Order Cancellation Procedures
Please note that if you need to cancel your online order prior to shipment, you may do so only by facsimile of this page to 1-866- 670-8786 with the word "Cancelled", your printed name, and your signature on this page. It is very important to fax us as orders are shipped very quickly and a phone call, phone message, or e-mail may NOT be seen in time to stop your order. If you cancel your order prior to shipping, there is no charge. If you cancel after the item has shipped, you will be responsible for shipping charges both to and from your location.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of (OWT, Inc). The collective work includes works that are licensed to (OWT, Inc. Copyright 2003, (OWT Inc.) ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with (OWT, Inc or purchasing (OWT Inc.) products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with (OWT, Inc) or to purchase (OWT, Inc) products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by (OWT, Inc). You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of (OWT, Inc) used in the site are trademarks or registered trademarks of (OWT, Inc)

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, (OWT, Inc.) disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. (OWT Inc) does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. (OWT Inc.) does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
(OWT Inc.) shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if (OWT Inc.) has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a (OWT, Inc.) product is mistakenly listed at an incorrect price, (OWT, Inc) reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. (OWT, Inc.) reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, (OWT, Inc) shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by (OWT, Inc) without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
(OWT Inc.) may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to (OWT, Inc).

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of (OWT, Inc) products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of (OWT, Inc) products) must be commenced within one (1) year after the claim or cause of action arises. (OWT, Inc)'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. (OWT, Inc) may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a OWT, Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
(OWT, Inc) does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, (OWT, Inc) is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, (OWT, Inc) reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to (OWT, Inc) in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless (OWT, Inc), its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, (OWT, Inc) may link to sites operated by third parties. However, even if the third party is affiliated with (OWT, Inc), (OWT, Inc) has no control over these linked sites, all of which have separate privacy and data collection practices, independent of (OWT, Inc). These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, (OWT, Inc) seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


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